Nursing home · Charlotte, NC · Mecklenburg County
Pine Crest Health & Rehabilitation
2727 Shamrock Drive, Charlotte, NC 28205 · (704) 519-2400 · 3.6 miles from uptown Charlotte
- Overall rating
- 2 of 5 stars
- Beds
- 100
- Ownership
- For profit - Limited Liability company
- Takes
- Medicare and Medicaid
- Operator group
- Not part of a chain
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
About typical
2 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
Worse than most
5 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
3.37 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
Worse than most
71% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
Worse than most
$144,199 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
5
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
21
Risk of harm (D–F)
0
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| May 7, 2024Complaint investigation | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F 0580 | Grade KImmediate jeopardy | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F 0812 | Grade KImmediate jeopardy | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Provide and implement an infection prevention and control program. F 0880 | Grade JImmediate jeopardy | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade KImmediate jeopardy | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Ensure that residents are free from significant medication errors. F 0760 | Grade KImmediate jeopardy | Reported fixed May 24, 2024 |
Show the 21 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Aug 7, 2025Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Aug 18, 2025 |
| Aug 7, 2025Routine inspection | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Aug 18, 2025 |
| Aug 7, 2025Routine inspection | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F 0805 | DRisk of harm | Reported fixed Aug 18, 2025 |
| Aug 7, 2025Complaint investigation | Ensure medication error rates are not 5 percent or greater. F 0759 | DRisk of harm | Reported fixed Aug 18, 2025 |
| Aug 7, 2025Routine inspection | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F 0582 | DRisk of harm | Reported fixed Aug 18, 2025 |
| May 7, 2024Complaint investigation | Provide safe, appropriate dialysis care/services for a resident who requires such services. F 0698 | ERisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F 0809 | ERisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Routine inspection | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F 0802 | ERisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Keep residents' personal and medical records private and confidential. F 0583 | DRisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Routine inspection | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F 0644 | ERisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Provide activities to meet all resident's needs. F 0679 | ERisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Fire safety · routine inspection | Have proper medical gas storage and administration areas. K 0923 | DRisk of harm | Reported fixed Jun 21, 2024 |
| May 7, 2024Fire safety · routine inspection | Have generator or other power source capable of supplying service within 10 seconds. K 0918 | DRisk of harm | Reported fixed Jun 21, 2024 |
| May 7, 2024Fire safety · routine inspection | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. K 0741 | DRisk of harm | Reported fixed Jun 21, 2024 |
| May 7, 2024Fire safety · routine inspection | Have simulated fire drills held at unexpected times. K 0712 | DRisk of harm | Reported fixed Jun 21, 2024 |
| May 7, 2024Fire safety · routine inspection | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. K 0321 | DRisk of harm | Reported fixed Jun 21, 2024 |
| May 7, 2024Fire safety · routine inspection | Install proper backup exit lighting. K 0281 | DRisk of harm | Reported fixed Jun 21, 2024 |
| May 7, 2024Routine inspection | Provide safe, appropriate pain management for a resident who requires such services. F 0697 | DRisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F 0607 | DRisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F 0600 | DRisk of harm | Reported fixed May 24, 2024 |
| May 7, 2024Complaint investigation | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. F 0867 | ERisk of harm | Reported fixed May 24, 2024 |
North Carolina's own inspections
NC's inspectors have posted 1 report newer than the federal data: Sep 9, 2025. They are not in Care Compare yet.
Penalties
- May 7, 2024 · Federal fine$144,199
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 3.37 | 3.99 |
| Registered nurses | 0.61 | 0.62 |
| Nurse aides (most hands-on care) | 1.86 | 2.37 |
| All nursing staff on weekends | 2.81 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
1.2% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
5.1% vs 4.8% at nearby NC homes
Given antipsychotic medicine
17.6% vs 12.3% at nearby NC homes
Higher than most nearby homes
Urinary tract infection
1.2% vs 1.6% at nearby NC homes
Lost too much weight
7.1% vs 6.7% at nearby NC homes
Catheter left in the bladder
0.3% vs 0.4% at nearby NC homes
What it costs
NC Medicaid paid this home $324.37 a day (about $9,861 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
North Carolina licence holder: Shamrock SNF Operations LLC.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on May 7, 2024 (Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident). What changed afterwards, and who is responsible for it now?
- The home was penalised on May 7, 2024. What was the problem, and is it fixed?
- Many nursing staff leave each year here. How long have the director of nursing and the administrator been in post?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.