Nursing home · Concord, NC · Cabarrus County
Five Oaks Rehabilitation and Care Center
413 Winecoff School Road, Concord, NC 28027 · (704) 788-2131 · 19.7 miles from uptown Charlotte
- Overall rating
- 2 of 5 stars
- Beds
- 160
- Ownership
- For profit - Limited Liability company
- Takes
- Medicare and Medicaid
- Operator group
- Venza Care Management
Federal data: Medicare's October 2026 release. North Carolina records checked Nov 2, 2026.
At a glance
Compared with all 419 North Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of North Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
About typical
2 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
Worse than most
3 findings of harm or jeopardy in 3 years
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
About typical
3.69 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
About typical
54% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
About typical
$17,345 in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
1
Immediate jeopardy (J–L)
2
Residents were harmed (G–I)
8
Risk of harm (D–F)
0
Minimal risk (A–C)
Every finding of harm or immediate jeopardy
| Date | What inspectors found | Official grade | Fixed? |
|---|---|---|---|
| Mar 5, 2025Complaint investigation | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F 0689 | Grade JImmediate jeopardy | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Routine inspection | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F 0686 | Grade GResidents were harmed | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Routine inspection | Provide safe, appropriate pain management for a resident who requires such services. F 0697 | Grade GResidents were harmed | Reported fixed Mar 25, 2025 |
Show the 8 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Mar 16, 2026Complaint investigation | Provide and implement an infection prevention and control program. F 0880 | ERisk of harm | Reported fixed Mar 28, 2026 |
| Mar 16, 2026Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | DRisk of harm | Reported fixed Mar 28, 2026 |
| Mar 5, 2025Routine inspection | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F 0761 | ERisk of harm | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Routine inspection | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F 0582 | DRisk of harm | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Routine inspection | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F 0657 | DRisk of harm | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Routine inspection | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F 0690 | DRisk of harm | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Complaint investigation | Provide and implement an infection prevention and control program. F 0880 | DRisk of harm | Reported fixed Mar 25, 2025 |
| Mar 5, 2025Fire safety · routine inspection | Inspect, test, and maintain automatic sprinkler systems. K 0353 | DRisk of harm | Reported fixed Apr 23, 2025 |
North Carolina's own inspections
NC's inspectors have posted 1 report newer than the federal data: Apr 6, 2026. They are not in Care Compare yet.
Penalties
- Mar 5, 2025 · Federal fine$17,345
Federal fines follow the most serious or repeated problems. A payment denial stops Medicare and Medicaid paying for new admissions — in practice, a pause on new admissions; residents already there are not affected by it.
Staffing
| Hours of care per resident a day | This home | NC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 3.69 | 3.99 |
| Registered nurses | 0.33 | 0.62 |
| Nurse aides (most hands-on care) | 2.44 | 2.37 |
| All nursing staff on weekends | 3.53 | 3.40 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
2.8% vs 3.5% at nearby NC homes
Pressure sores (bedsores)
6.1% vs 4.8% at nearby NC homes
Given antipsychotic medicine
6.3% vs 12.3% at nearby NC homes
Urinary tract infection
1.3% vs 1.6% at nearby NC homes
Lost too much weight
6.3% vs 6.7% at nearby NC homes
Catheter left in the bladder
0.1% vs 0.4% at nearby NC homes
What it costs
NC Medicaid paid this home $318.15 a day (about $9,672 a month) for a resident on Medicaid, effective Jan 1, 2024 — the newest rate NC Medicaid has published. The typical nursing home near Charlotte was paid $322.34 a day.
This is what Medicaid pays, not what the home charges.
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Venza Care Management, 30 homes nationally, averaging 2.4 stars.
Direct owners on Medicare's records: FH SNF Operations Holding LLC (100%).
Operational or managerial control: Hall- Thickman, Karen, Hall, George, Goodman, Menucha, Blake, Jeffrey.
The newest owner on the record was added in August 2026.
North Carolina licence holder: Five Oaks SNF Operations LLC.
What you can do
Questions to ask on a tour, from this record
- Inspectors found immediate jeopardy on Mar 5, 2025 (Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents). What changed afterwards, and who is responsible for it now?
- The home was penalised on Mar 5, 2025. What was the problem, and is it fixed?
- The ownership changed recently. What has the new owner changed — staff, management, services?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
A record like this is a reason to watch closely and ask questions, not necessarily to move — moving a frail person carries risks of its own. Raise concerns with the director of nursing first, in writing if serious. If that doesn't resolve them, call the free Long-Term Care Ombudsman (Centralina, (800) 508-5777) or file a complaint with the state (NC DHSR, 1-800-624-3004, weekdays). If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership), North Carolina DHSR licence lists and inspection reports, and NC Medicaid rate files. North Carolina homes are compared only with other North Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.