Nursing home · Rock Hill, SC · York County
Willow Brooke Court At Park Pointe Village
2993 Van Valin Drive, Rock Hill, SC 29732 · (803) 980-8605 · 23.6 miles from uptown Charlotte
- Overall rating
- 5 of 5 stars
- Beds
- 20
- Ownership
- Non profit - Corporation
- Takes
- Medicare
- Operator group
- Acts Retirement-Life Communities
Federal data: Medicare's October 2026 release.
At a glance
Compared with all 187 South Carolina nursing homes that take Medicare or Medicaid. "Worse than most" means among the worst quarter of South Carolina homes on that measure; "better than most", the best quarter.
Overall star rating
Better than most
5 of 5 stars
Medicare's summary of inspections, staffing and quality.
Serious inspection findings
About typical
None in 3 years (true of 52% of SC homes)
Grades G to L: a resident was hurt, or was in immediate danger.
Nurse staffing
Better than most
5.20 hours per resident a day
All nursing staff, adjusted for how much care residents need.
Staff turnover
Better than most
13% of nursing staff left in a year
High turnover means residents see unfamiliar staff.
Federal fines
About typical
None in 3 years
Fines follow the most serious or repeated problems.
Inspections
Every federal health inspection finding since November 2023. Inspectors grade each problem with an official letter, A to L. We show the letter and say in plain words what it means.
0
Immediate jeopardy (J–L)
0
Residents were harmed (G–I)
2
Risk of harm (D–F)
0
Minimal risk (A–C)
No finding of harm or immediate jeopardy since November 2023.
Show the 2 other findings (risk of harm)
| Date | What inspectors found | Grade | Fixed? |
|---|---|---|---|
| Mar 27, 2025Routine inspection | The resident has the right to receive notices in a format and a language he or she understands. F 0574 | ERisk of harm | Reported fixed Apr 17, 2025 |
| Mar 27, 2025Routine inspection | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F 0655 | DRisk of harm | Reported fixed Mar 31, 2025 |
Penalties
No federal fines or payment denials in the last 3 years.
Staffing
| Hours of care per resident a day | This home | SC avg |
|---|---|---|
| All nursing staff, adjusted for residents' needs | 5.20 | 4.12 |
| Registered nurses | 1.05 | 0.62 |
| Nurse aides (most hands-on care) | 2.30 | 2.22 |
| All nursing staff on weekends | 3.62 | 3.35 |
From payroll records the home must submit to CMS.
Quality of care
Long-stay residents, 2025 Q3 to 2026 Q2. Lower is better for every measure shown.
Falls with a major injury
0.0% vs 2.4% at nearby SC homes
Pressure sores (bedsores)
0.0% vs 4.1% at nearby SC homes
Given antipsychotic medicine
16.1% vs 9.5% at nearby SC homes
Urinary tract infection
2.1% vs 1.0% at nearby SC homes
Lost too much weight
4.7% vs 6.9% at nearby SC homes
Catheter left in the bladder
2.6% vs 1.1% at nearby SC homes
What it costs
No public record lists private-pay prices or whether a bed is free today. Call the home and ask about both.
Who owns and runs it
Operator group (as Medicare groups it): Acts Retirement-Life Communities, 27 homes nationally, averaging 4.9 stars.
Operational or managerial control: Acts Management Services, Inc., Acts Retirement-Life Communities Inc, Acts Retirement-Life Communities Management, LLC, Ahern, Susan.
The newest owner on the record was added in November 2025.
Same chain nearby: Willowbrooke Court SC Ctr at Matthews Glen.
What you can do
Questions to ask on a tour, from this record
- The ownership changed recently. What has the new owner changed — staff, management, services?
- May I see your most recent inspection report? (Nursing homes must keep it where residents and visitors can read it.)
- How many residents does each nurse aide care for on day, evening and night shifts?
If your family member already lives here
Raise concerns with the administrator or director of nursing first, in writing if they're serious. If that doesn't resolve them, the free, independent Long-Term Care Ombudsman can help: Catawba Area Agency on Aging, 803-329-9670. You can also file a complaint with the SC Department of Public Health at 1-800-922-6735. If someone is in danger now, call 911.
Sources and limits
From Medicare's Care Compare data (inspections, penalties, payroll-based staffing, quality measures and ownership). South Carolina homes are compared only with other South Carolina homes, never across states. Check this home on Medicare Care Compare.
What this page can't tell you: price, whether a bed is free, or what daily life is like — food, activities, kindness. No public record measures those. Visit more than once, at different times of day. Spotted an error? Tell us.